We help companies meet accessibility requirements mandated by state, federal and international laws. We work with brands in the financial services, digital marketing, higher education, travel, healthcare and accounting industries. We work with compliance officers, attorneys and technologists to lay out customized solutions that meet legal requirements and budgets and reduce the risk of lawsuits and negative press.
Clients trust us to guide them to a legally compliant level of accessibility. The services we provide to achieve this depend on a number of factors, including the amount of activity and updates being made to a website, the internal resources available to the client, and the project timeline. The work consists of three phases: Assessment, Remediation, and Monitoring.
The first step is always the assessment, often referred to as the audit. This is the testing phase where our experts locate WCAG violations using screen readers or other forms of Assistive Technology. This work is critical because it defines the current state of compliance and identifies the areas that need to be remediated. This phase is always performed by our team. We do not accept assessments provided by third parties.
The audit report is a detailed document that includes all of the WCAG violations discovered, location of the violations, links to the standards in question and notes from the tester performing the audit. These reports are designed to support the dev team tasked with remediating the HTML and bringing the site into compliance. We frequently work with skilled developers who have no experience with WCAG but have proficiency with programming languages. Our reports are designed to make the remediation phase as efficient as possible, while also educating developers on accessibility and familiarizing them with the success criteria of the WCAG standards.
Once the WCAG violations have been identified, the HTML must be adjusted. This work is most often performed by the client’s dev team, but we do offer the service when appropriate. Most violations require a simple adjustment to meet the WCAG standards, but the technology on which the site is built and third-party services being used may add complexity. If we are not performing the remediation we still provide support and assistance throughout the process.
Because websites are constantly evolving, the best way to ensure ongoing compliance is through additional testing. The frequency is dictated by several factors, including how often the sites are being updated, the dev team’s familiarity with accessibility techniques and the client’s tolerance with risk. Our recommendation for ongoing monitoring is always customized based on these factors.
We provide structured training on accessibility for developers, designers and marketers. These courses are the best way to give a team an understanding of the fundamentals at play. These classes are popular because they provide a practical, clear approach to what this work really means. They also ensure much of the work will be able to be performed by the client team, reducing the costs involved with utilizing consultants.
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